What’s up!! WhatsApp — Zoho CRM integration

2 min readMar 28, 2022


With the development of science and technology, our life relies on digital products much more than in previous decades. Convenience becomes the most coined keyword. Everyone will definitely prefer an easy mode of communication with the ability to track the information and its reach. WhatsApp for Zoho CRM is a great extension to start with a highly interactive messaging experience with your customers. This is the time to unleash your business efficiency.

Let your customers know about the promotions, deals, or any organization-related messages. You can very well reach these with our extension WhatsApp for Zoho CRM. Valuing customers is the target for a business. You will be able to afford personal support to a customer simply.

Zoho CRM, an online CRM software that empowers a global network in 180 countries to convert more leads, engage with customers, and grow their revenue. Scored The Best CRM System of 2020, Zoho CRM allows organizations to increase customer loyalty, improve marketing effectiveness and sales productivity. Twilio, the good cost-efficient and big online communication platform, and WhatsApp, the wide used OTT connection application to cover vast users.

WhatsApp for ZohoCRM

The integration of WhatsApp for Zoho CRM enables you to communicate with immense customers and to have a conversational view of messages inside a single ZohoCRM window. You can very well communicate in the Contacts module, Deals module, and Accounts module. The blending of the most used tools inside CRM is always the best way to phase the activities easier than we expect.

WhatsApp for ZohoCRM offers you to configure multiple WhatsApp-enabled Twilio numbers inside the organization, Also, you can add WhatsApp enabled numbers to your ZohoCRM at any point in time by using the Add Phone under WebTab. This extension empowers you to send and receive WhatsApp messages inside the Contacts module, Lead module, and Accounts module. You can very well have an insight of the message history in conversational view for better tracking.

Adding on, communicating in our own local language is always an annex. You can even send and receive messages in your own language here.


1. Send / Receive WhatsApp Messages to Contacts, Leads, and Accounts module.

2. Have a track of message history in Conversational view without leaving Zoho CRM.

3. Can configure multiple Twilio Phone numbers.

4. Catchy support for native languages.

The installation and configuration process is as simple as you can integrate in a short span of time with your Twilio account details. Refer to the help document for installation and handy use.

This is the right time to install and to establish better communication. WhatsApp for Zoho CRM. Get back for any queries at help@oapps.xyz




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