Twilio-Zoho Desk SMS Integration

Customer Support via Twilio SMS with Zohodesk.

Replace email with SMS for customer support using Zohodesk.

Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. Twilio API for SMS to send and receive text messages over the carrier network to any phone, anywhere in the world. From a Twilio phone number, SMS messages are delivered globally.

Zoho Desk — Twilio SMS Integration, it’s an extension that enables SMS communication between agents and end-users. End users can ask for help via SMS and support engineers can send the solution through the same channel.

Let us discuss the key features of the Zoho Desk — Twilio SMS Integration extension.

New number as new ticket concept

Automatic conversion as threads:

Inbound and Outbound SMS support

Instant Acknowledgment configuration

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