SMS on Zoho Services
3 min readApr 8, 2022

Zoho and SMS

Texting has evolved over the past decade and is one of the most preferred media of business communication today. Texting has, in many ways, made communication easier by helping people avoid long, unpleasant phone conversations and making a quick “Hello” much easier. According to the Pew Research Center, 72% of teenagers text regularly, and one in three sends more than 100 texts per day.

By communicating with customers through the medium that they prefer, it is sure that you can attract more leads, accelerate your time-to-revenue and enhance customer loyalty. On the other hand, not being able to can quickly lead to decreased sales, frustrated customers and negative word of mouth.

With our SMS Extension, CRM users experience the power of messaging to engage seamlessly with prospects, customers, and buyers, right from the CRM system. It is fast, effective, and simple!

We at OAppS empower you to enable two-way communication to complete your conversation cycle. Conversations are not just messages, they are chains of messages that create open discussions. Messages are the base for trusted relationships. Increase the response rates and dialogs between your customers by making your messages conveniently reach your customers.

Zoho CRM is simple to use and customizable for all businesses. With messaging, you can expect more out of your Zoho CRM.

Our SMS extension is easily available on the Zoho Marketplace, and as it integrates with Zoho CRM seamlessly, you can start conversing with your customers on the go. When your data is stored in one place, it is easy to receive and record customer responses within your Zoho CRM.

Our SMS Extension for Zoho Services:

  1. Twilio Bulk SMS — ZohoCRM
  2. Ringcentral Bulk SMS — ZohoCRM
  3. Telnyx Bulk SMS — ZohoCRM
  4. Vonage SMS — ZohoCRM
  5. Plivo Bulk SMS — ZohoCRM
  6. Twilio SMS — Zoho Desk
  7. Twilio Bulk SMS & Multiple Number Support — Zoho Desk

Do you interested to get listed your messaging service in Zoho Marketplace? Do reach us

What can you do with Our SMS Extension on Zoho CRM?

You can be in touch with your customers and prospects seamlessly. Personalized messages enable you to close deals with your customers faster and offer prompt support. You can customize each message (single or bulk) that you send, with minimal effort.

Automated messages enhance operational efficiency

Automate messages on the basis of ‘time and action’ triggers in the workflows, and increase customer experience and engagement. For example, by using webhooks, set up an automated welcome message for your leads.

Bulk messages at one click :

Set up better support communication via bulk messages. Send a text message with a time-bound offer to increase the response rate.

SMS history:

You can easily track incoming and outgoing messages from the SMS history section and find out the status of your messages.


SMS messaging is the new mode of conversation, Since our mobile phones are personal devices, using them intelligently will help you move ahead in the competition swiftly.

Do you interested to get listed your messaging service in ZohoCRM Marketplace? Do reach us



OAppS Technologies, mainly concentrate on Marketplace SaaS applications. We develop simplified solutions for complex problems.